Chapter 11

Managing a Diverse Workforce:

*Managing a Diverse Workforce:
-Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization’s advantage.

*Components of a Diverse Workforce:

*U.S. Diversity programs:

*Gender Issues:
-Glass Ceiling:
An invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.
-Sexual Harrasment:
Conduct of a sexual nature that has negative consequences for employment.

• Quid Quo Pro Harassment: Submission to or rejection of sexual conduct is used as a basis for employment decisions.

• Happens when unwelcome sexual conduct has an effect of unreasonably interfering with the job performance or creating an intimidating or hostile, working environment.   

 *Sexual Harassment Policy:

*Older Employees:

*Competitive Advantage through diversity:

*Challenges of Diversity:

*Diversity Assumptions and Their Implications for Management:

*Multicultural Organizations:
-An organization that values cultural diversity and seeks to utilize and encourage it.

*Guidelines for Diversity Training:

*Retaining Employees:
-Mentors: Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization.