*Becoming World Class:
-Being world class requires applying the best and latest knowledge and ideas and having the ability to operate at the highest standards of any place anywhere.
-World-class companies create high-value products and earn superior profits over the long run.
-The result is an organization capable of competing successfully on a global basis.
*Organization development (OD):
-The system wide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational
effectiveness.
*Resistance to Change:
*Motivating people to Change:
*Force-field analysis:
An approach to implementing the unfreezing/ moving/refreezing model by identifying the forces that prevent people from changing and those that will drive people toward change.
*Specific Approaches to Enlist Cooperation:
*Methods for Managing Resistance to Change:
*Leading Change:
*Sources of Complacency: 
*Vast Opportunity:
*Learning Cycle: Explore, Discover, Act:
*Level 5 Hierarchy:
-Being world class requires applying the best and latest knowledge and ideas and having the ability to operate at the highest standards of any place anywhere.
-World-class companies create high-value products and earn superior profits over the long run.
-The result is an organization capable of competing successfully on a global basis.
*Organization development (OD):
-The system wide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational
effectiveness.
*Resistance to Change:
An approach to implementing the unfreezing/ moving/refreezing model by identifying the forces that prevent people from changing and those that will drive people toward change.
*Specific Approaches to Enlist Cooperation:
*Vast Opportunity:
*Adding Value, Personally:
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