Chapter 17

Managing Technology and Innovation:

*Technology:
-The systematic application of scientific knowledge to a new product, process, or service.

*Innovation:
-A change in method or technology; a positive, useful departure from previous ways of doing things.

*The Technology Life Cycle:

 *Technology Dissemination Pattern and Adopter Categories:

 *Advantages and Disadvantages of Technology Leadership:

 *Dynamic Forces of Technologies competitive impact:

 *Measuring Current Technologies:
-Emerging technologies: are still under development and thus are unproved.
-Pacing technologies: have yet to prove their full value but have the potential to alter the rules of competition by providing significant advantage.
-Key technologies: have proved effective, but they also provide a strategic advantage because not everyone uses them.
-Base technologies: are those that are commonplace in the industry; everyone must have them to be able to operate.

*Assessing External Technological Trends:
-Benchmarking:
the process of comparing the organization’s practices and technologies with those of other companies.
-Scanning:
focuses on what can be done and what is being developed
places greater emphasis on identifying and monitoring the sources of new technologies for an industry.

*Framing Decisions about technological innovation:

*Sourcing and Acquiring New Technologies:
-Make-or-buy decision:
The question an organization asks itself about whether to acquire new technology from an outside source or develop it itself.

*Technology Acquisition Options:

 
*Compensation Practices in Traditional and Advanced Manufacturing Firms:

Chapter 16

Managerial Control:

*Control:
-Any process that directs the activities of individuals toward the achievement of organizational goals.

 *Out of Control Company:

*The Control Process:

 

*Characteristics of Control:

*The Control Cycle:
1. Setting performance standards.
2. Measuring performance.
3. Comparing performance against the standards and determining deviations.
4. Taking action to correct problems and reinforce successes.

*Budgeting Controls:
-The process of investigating what is being done and comparing the results with the corresponding budget data to verify accomplishments or remedy differences
also called budgetary controlling.

*Sales Expense Budget:

 *Budget Types:

*Financial Controls:
-Balance Sheet:
A report that shows the financial picture of a company at a given time and itemizes assets, liabilities, and stockholders’ equity.

*Profit and Loss Statement:
-An itemized financial statement of the income and expenses of a company’s operations.

*Financial Controls:
-Assets: The values of the various items the corporation owns.
-Liabilities: The amounts a corporation owes to various creditors.
-Stockholders’ equity: The amount accruing to the corporation’s owners.

*Designing Effective Control Systems:
1. Establish valid performance standards.
2. Provide adequate information to employees.
3. Ensure acceptability to employees.
4. Maintain open communication.
5. Use multiple approaches.
*Market Control:

 *Management Control in an Empowered Setting:

Chapter 15

Communicating:

*Interpersonal Communication:
-Communication:
The transmission of information and meaning from one party to another through the use of shared symbols.
-The sender initiates the process by conveying information to the receiver —the person for whom the message is intended.
-The sender has a meaning he or she wishes to communicate and encodes the meaning into symbols (the words chosen for the message).
-Then the sender transmits, or sends, the message through some channel, such as a verbal or written medium.
-The receiver decodes the message (e.g., reads it) and attempts to interpret the sender’s meaning.
-The receiver may provide feedback to the sender by encoding a message in response to the sender’s message.*Noise:
-interference in the system
-blocks perfect understanding.
*Examples of Noise:
-ringing telephones.
-thoughts about other things.
-simple fatigue or stress.

*A model of One- Way Communication:

*Behavior:

Oral and Written Channels of Communication:
*Oral Communication:
-Includes face-to-face discussion, telephone conversations, and formal presentations and speeches.
*Written Communication:
-Includes e-mail, memos, letters, reports, computer files, and other written documents.

*Electronic Media:
Web 2.0:
-A set of Internet-based applications that encourage user-provided content and collaboration.
-Social networking, podcasts, RSS, and wikis.

*Virtual Office:
-A mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues.

*Presentation:

*Effective Listening:
-Find an area of interest
-Judge content, not delivery
-Hold your fire
-Listen for ideas
-Be flexible
-Resist distraction
-Exercise your mind
-Keep your mind open
-Capitalize on thought speed
-Work at listening

*Downward Communication:

Chapter 14

Teamwork:

*The New Team Enviroment:
-A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

*Types of Teams:
-Work Teams:
Teams that make or do things like manufacture, assemble, sell, or provide service.
-Project and Development Teams:
Teams that work on long term projects but disband once the work is completed.
-Parallel Teams:
Teams that operate separately from the regular work structure, and exist temporarily.
-Management Teams:
Teams that coordinate and provide direction to the subunits under their jurisdiction and integrate work among subunits.
-Transitional Teams:
Work groups composed of multinational members whose activities span multiple countries.
-Virtual Teams:
Teams that are physically dispersed and communicate electronically more than face-to-face.

*The Autonomy Continuum:

*Group Activities:
-Forming:
Group members attempt to lay the ground rules for what types of behavior are acceptable.
-Storming:
Hostilities and conflict arise, and people jockey for positions of power and status.
 -Norming:
Group members agree on their shared goals, and norms and closer relationships develop.
-Performing:
The group channels its energies into performing its tasks.

*Stepping up to Team Leadership:

*Cohesiveness:
-The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another.

*Cohesiveness, Performance Norms, and Group Performance:












*Conflict Styles:
-Avoidance:
A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement.
-Accomodation:
A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one’s own interests.
-Compromise:
A style of dealing with conflict involving moderate attention to both parties’ concerns.
-Competing:
A style of dealing with conflict involving strong focus on one’s own goals and little or no concern for the other person’s goals.
-Collaboration:
A style of dealing with conflict emphasizing both cooperation and assertiveness to maximize both parties’ satisfaction.

Chapter 13

Managing a Diverse Workforce:

-Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization’s advantage.

*Components of a Diverse Workforce:

*U.S. Diversity programs:

*Gender Issues:
-Glass Ceiling:
An invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.
-Sexual Harrasment:
Conduct of a sexual nature that has negative consequences for employment.

• Quid Quo Pro Harassment: Submission to or rejection of sexual conduct is used as a basis for employment decisions.

• Happens when unwelcome sexual conduct has an effect of unreasonably interfering with the job performance or creating an intimidating or hostile, working environment.   

 *Sexual Harassment Policy:

*Older Employees:

*Competitive Advantage through diversity:

*Challenges of Diversity:

*Diversity Assumptions and Their Implications for Management:

*Multicultural Organizations:
-An organization that values cultural diversity and seeks to utilize and encourage it.

*Guidelines for Diversity Training:

*Retaining Employees:
-Mentors: Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization.

Chapter 12

Leadership:

*A Leader:
-One who influences others to attain goals.
-The greater the number of followers, the greater the influence.

*Vision:
-A mental image of a possible and desirable future state of the organization.

*Sources of Power:

*Traditional Approaches to Leadership:
-(Trait approach): A leadership perspective that attempts to determine the personal characteristics that great leaders share.

*Leader's Behavioral Approach:
-A leadership perspective that attempts to identify what good leaders do,that is, what behaviors they exhibit.

*Questions for Task performance and group leadership:

*Situational Approach to Leadership:
-Leadership perspective proposing that universally important traits and behaviors do not exist, and that effective leadership behavior varies from situation to situation.

*Vroom model:
-A situational model that focuses on the participative dimension of leadership.

*Fiedler's contingency model of leadership effectiveness:
-A situational approach to leadership postulating that effectiveness depends on the personal style of the leader and the degree to which the situation gives the leader power, control, and influence over the situation.

*Fiedler's analysis of situations:

*Hersey and Blanchard's situational Theory:
-A life-cycle theory of leadership postulating that a manager should consider an employee’s psychological and job maturity before deciding whether task performance or maintenance behaviors are more important.

*Path Goal Theory:
-A theory that concerns how leaders influence subordinates’ perceptions of their work goals and the paths they follow toward attainment of those goals.

*The Path- Goal Framework:

*Charismatic Leader:
-A person who is dominant, self-confident, convinced of the moral righteousness of his beliefs, and able to arouse a sense of excitement and adventure in followers.

Chapter 11

Managing a Diverse Workforce:

*Managing a Diverse Workforce:
-Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization’s advantage.

*Components of a Diverse Workforce:

*U.S. Diversity programs:

*Gender Issues:
-Glass Ceiling:
An invisible barrier making it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.
-Sexual Harrasment:
Conduct of a sexual nature that has negative consequences for employment.

• Quid Quo Pro Harassment: Submission to or rejection of sexual conduct is used as a basis for employment decisions.

• Happens when unwelcome sexual conduct has an effect of unreasonably interfering with the job performance or creating an intimidating or hostile, working environment.   

 *Sexual Harassment Policy:

*Older Employees:

*Competitive Advantage through diversity:

*Challenges of Diversity:

*Diversity Assumptions and Their Implications for Management:

*Multicultural Organizations:
-An organization that values cultural diversity and seeks to utilize and encourage it.

*Guidelines for Diversity Training:

*Retaining Employees:
-Mentors: Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization.